Shopping bag

• You can change product option and quantity in the shopping bag.
• If the product in the bag goes out of stock, it will be excluded from the order.
• Orders over $20 will be sent free of charge.

Shipping

• Fill out the shipping information form and choose delivery service type.

Discount / Benefit

Duties & Taxes

• All costs occurred during the Clearance process including import customs, needs to be paid by the customer.
• The tax rate applied depends on your ship-to destination.
  These charges are separate from shipping charges and you will be billed directly.

Payment

• Payment methods differ by country.

Credit card (global): VISA, MasterCard, AMEX, JCB

PayPal (global)

Shipping info

• Once shipping begins, order information and invoice number will be sent via e-mail.
  You can also track your order in [My Page > Order History] in eSpoirmall.
• Your choice of delivery agency (DHL/EMS/K-packet/SAGAWA) may be restricted depending on your order
  / shipping location.

Order status

• Order goes through five stages. You can cancel your order when it is in Order Complete and Order Confirmation.
  In other cases, you must contact the customer service center, or you can get a refund only.

1

ORDER COMPLETE

Order accepted,
but payment not yet made.

2

ORDER CONFIRMATION

Paid via credit card / PayPal.

3

PROCESSING

Getting ready for shipping.

4

SHIPPED

Shipped and handed
to the delivery agency.

5

DELIVERED

Arrived at the shipping
destination.

International shipping rates

• Shipping rates are automatically calculated based on package weight, shipping location and delivery agency.
  You can check it at the check-out page.

Shipping to multiple locations

• It is not possible to ship separately to more than one country on a single order.
  If you want to ship to different countries, please separate your order.

Address changes

• Once shipping begins, you cannot change the shipping location.

Cancellation

• You can cancel your order when it is in Order Complete and Order Confirmation.
• You can cancel your order in whole, but not in parts.
  To cancel an individual order, cancel the order in whole and place an order again.
• Shipping rates will not be returned though you cancel parts of the order.

Returns

• You can return your order in whole and in parts. Go to Contact Us for return.
• For goods returned because of your fault and/or changing your mind, you are responsible for return shipping rates.
• You must cover the return shipping rates though you have received your package using free shipping code.
• You must also return samples and free gifts together.

Exchange