Shipping Info

• • Once shipping begins, order information and invoice number will be sent via e-mail. You can also track your order in [My Page > Order History].
  • Your choice of delivery agency (DHL/EMS/K-packet) may be restricted depending on your order / shipping location.

• International Shipping Rates

  • Shipping rates are automatically calculated based on package weight, shipping location and delivery agency. You can choose a delivery agency, and check it at the check-out page.

• Duties & Taxes

  • All costs occurred during the Clearance process including import customs, needs to be paid by the customer.
  • The tax rate applied depends on your ship-to destination. These charges are separate from shipping charges and you will be billed directly.

• Order status

  • Order goes through five stages. You can cancel your order when it is in Order Complete and Order Confirmation.
  • In other cases, you must contact the customer service center, or you can get a refund only.

• Cancellation

  • You can cancel your order when it is in Order Complete and Order Confirmation
  • You can cancel your order in whole, but not in parts. To cancel an individual order, cancel the order in whole and place an order again
  • Shipping rates will not be returned though you cancel parts of the order.

• Returns

  • You can return your order in whole and in parts. Go to Contact Us for return.
  • For goods returned because of your fault and/or changing your mind, you are responsible for return shipping rates.
  • You must cover the return shipping rates though you have received your package using free shipping code.
  • You must also return samples and free gifts together.

• * No returns allowed

  • If the return deadline has passed
  • If you are responsible for damaged/missing goods (not if you opened only the package to see goods inside)
  • If you opened the package and as a result, goods went down in value.
  • If you have used goods in whole or in parts and as a results, their value went down.