FAQ - eSpoir

20200222162126_bUW

CUSTOMER SERVICE

FAQ

FAQ

Order/payment

Where can I put my discount coupon code?
- There is a box to put the coupon code at the payment process.
  After you select the payment method and proceed, the box will appear.
Order/payment

What is 'Shopping Cart'?
- The 'Shopping Cart' let you keep your wish items and purchase multiple products at once.
  Click on 'Shopping Cart' located at the top of the page
  ▶ Click here to go to the Shopping Cart.
Order/payment

What does 'pending' status mean?
- Pending status means 'Your payment attempt was unsuccessful'. Please re-place new order.
Order/payment

What does 'complete' status mean?
- Complete1 status means 'We shipped your order.', not completely shipped. It may be delivering now.
Order/payment

What does 'Payment Review' status mean?
- Payment Review status means that Paypal is reviewing your payment.
  After the review ends, the payment will be processed or refused.
  Then, accordingly your order will be shipped or canceled.
Order/payment

What are payment options internationally?
- *Paypal : payment through Paypal account, registrating your bank account or credit card information.
  *Paygate : all kinds of international usage credit cards including Visa, Master, JCB and others. Debit cards cannot be used.
Order/payment

Is there any additional shipping fee for promotional items?
- It is charged extra shipping price on a promotional item. The shipping price is all different with each promotional items' weight.
Order/payment

I want to know what I have bought.
- Check your items bought on "My Account > My Orders"
  ▶ Click here to go to the My Orders.
Order/payment

I want to change something in my order.
- We cannot change anything in order that you already paid.
  You can click "Hold" button in your account if the order is still in "Processing" status.
  And please send us an email to cancel the order.
  ※In case the order status already became "Processing1, 2, 3, Complete, Complete1", hold and cancellation can be impossible.
Order/payment

I did not add the free gift in my order.
- If you pay without the FREE GIFT, you will not be able to add the free gift in your package later.
Order/payment

I cannot use my coupon.
- 1. Please check if you were logged into the account you got the coupon code.
  2. Please check if you have any (un)successful order with the coupon code.
Order/payment

I can not add the Free gift in my shopping cart.
- There is a possibility that the free gift is out of stock.
  Please kindly understand us, the free gift will be provided only when we have it in stock.
Order/payment

How much does it cost for Shipping?
- Items are automatically calculated by pre-input weight data and destinations when placing an order.
  For Shipping fee table, Click here.
Order/payment

How can I move items to Wishlist in the shopping cart?
- Go to your Shopping Cart page and click on the 'Move' button of 'Move to Wishlist'.
  ▶ Click here to go to the Shopping Cart.
Order/payment

Can I reuse my coupon?
- Coupons cannot be re-applied although orders are not successful. (Canceled, Failed, Pending, Pending Payment status)
  If your coupon becomes invalid after order failure, please send us an email to Customer Service letting us know the unsuccessful order number.

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NOTIFICATION

Information about the temporary availability of payment services (01/26)

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