20260625021536_aLD

COMMUNITY

FAQ

  • Exchange/ Return / Refund
    How do I return or change an item?
    • Return or Exchange in any case is not possible.
      If you received wrong and defective items, you can get refund for the item.
      > If you received wrong or defective items, please contact our CS team.
  • Exchange/ Return / Refund
    How do I cancel an order?
    • You can click "Hold" button in your account if the order is still in "Order confirmation" status.
      Then, you can contact our CS team to cancel your order.
      ※In case the order status already became "Processing, Shipped, Delivered", cancellation can be impossible.
      Please note that they do not work on the weekends and holidays.
  • Membership
    I want to close my Account.
    • We're sorry to hear that you want to close your Account.
      We hope that if there are any issues we can fix, you'll give us an opportunity to address them.
      If you are having a problem with purchase, please contact us to help you.
      If you really want to close your Account, please contact us.
      Only supporter team can close your Account.
      ▶ Click here to contact supporter team.
  • Membership
    I cannot remember my Password.
    • ▶ Click here to find your Password.
  • Membership
    How can I create a new ID?
    • It's so easy to register eSpoir. You should move the register page and please put some infomation.
      ▶ Click here to make your ID.
  • Membership
    How can I change my Password?

    • We're sorry to hear that you want to close your Account.
      We hope that if there are any issues we can fix, you'll give us an opportunity to address them.
      If you are having a problem with purchase, please contact us to help you.
      If you really want to close your Account, please contact us.
      Only supporter team can close your Account.
      ▶ Click here to contact supporter team.
  • Membership
    How can I change my Password?
    • To change your password, sign in and click on 'My Account'.
      My Account is located at the top of eSpoir web page.
      You can change your Password on 'Account Information'.
      If you want to change ID, please contact us.
      ▶ Click here to contact supporter team.
  • Membership
    Why was my account closed?
    • In case you fails to log in for several times, the account will be locked automatically for security.
      Please contact to our CS team to unlock the account.
      If you post SPAM reviews with promotional purpose, the site can suspend the account forcibly by a matter of policy.
  • Shopping inquiry
    My parcel's status is not updated on tracking site for a few days.
    • First shipping information can take several days to be updated.
      And during the parcel transport, the information can not be updated for a while.
      Please try again later.
  • Shopping inquiry
    Is there a country that can't be shipped?
    • EU and China are not allowed to sign up and ship under their respective national regulations.
  • Shopping inquiry
    How long does it take to get my item?

    • Usually Standard shipping takes 15 or 30 business days mostly.
      Premium shipping(EMS) takes 3~7 business days. (Max 2 weeks)
      DHL shipping takes 1~4 business days mostly.
      ※ Estimate shipping dates might be different, according to the custom clearance procedure and post office delivery situation.
  • Shopping inquiry
    How does it proceed worldwide shipping process?
    • Departure → Accepted by shipping company → Dispatch from Korea → Arrival in your country → Custom Clearance → Local Shipping → Delivered
  • Shopping inquiry
    How can I track my items?
    • How to track your items
      Go to My Account > My Orders.
      You can click the order you made.
      If the Order Status is Complete 1, you will be able to see the updated tracking information.

      For guest customers
      Click below url to track.
  • Shopping inquiry
    How can I change the shipping information?
    • We cannot change the shipping information once the order was made.
      So, you need to cancel the order and reorder with correct address.

      You can click "Hold" button in your account if the order is still in "Order confirmation" status.
      And please send us an email to cancel the order.
  • Order/payment
    Whose responsibility for custom charges?
    • With shipping service change, custom investigation will be done necessarily not randomly.
      Your items can be subject to the customs fees and import duties of the country to which you have shipped.
      These charges are always the customer's responsibility.
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